Effective relationships
"The only favourable wind is for those who know where they're going."
It’s estimated that about 80% of the workday is spent communicating, be it verbal or written.
Yet employees rarely get training on how to manage those interactions well and as a result, conversations end up being a question of luck, personality and relationships.
When they go wrong, a lot of time and energy is wasted as people repeatedly replay those conversations in their head trying to regain a sense of control and safety. Over time this can create mental and emotional overwhelm along with high levels of stress and tension in the body.
Conversations are central to how we live and work, and it’s crucial we invest time in learning how to manage them well. See below what we offer.
Did you know that the most important skill to communicate effectively is listening?
This module is designed to empower professionals with insights and tools to host more effective conversations that helps increase everyone’s vitality at work. That increase clarity, respect and trust, and decrease misunderstandings, resentment and fear.
In this training, we help you use the listen, summarize and dig methodology. We also bring you the most essential aspects of non-violent communication. This way, you will be able to navigate the most difficult conversations!
Key themes include:
- Spectrum of conversations: Understanding the phases and dynamics of conversations
- Self-awareness and self-management in conversation with DISC+
- Listening techniques and methodologies
- Understanding and managing difficult conversations
- Increase clarity in thought and speech.
