UNDERSTANDING THE PROFILES OF MY INTERLOCUTEURS TO COMMUNICATE BETTER

«The single biggest problem in communication is the illusion that it has taken place»

George Bernard Shaw

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Adapting to behavioural profiles

The program includes the following topics:

  • Understanding the 4 profiles of W.M.Marston
  • Knowing my own drivers
  • Recognising the profiles and preferences of my interlocutors
  • Knowing the motivators of my clients and creating a safe environment for them
  • Mastering the communication levers and styles for each profile
  • Adapting my communication for authentic interactions

My learning outcomes

UNDERSTAND MOTIVATORS

Identifying the emotions, intentions and expectations of my clients

Convaincre

CONVINCE MY CUSTOMERS

Translating expectations into relevant solutions

CREATE HUMAN CONNECTIONS

Inspiring trust despite our differences

BE IN THE DRIVER’S SEAT

Conducting effective conversations

My benefits

  • Creating complicity
  • Facilitating my conversations
  • Attracting my customers

Timing

4 interactive sessions of 2 hours to master the learning results, the self-assessment of my profile

*Type of coaching: online and / or face-to-face

Optional

4 personalized coaching sessions of 2 hours about the way I handle the 4 profiles